Saturday, 06 June 2020
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Emergency Eye Care FAQ

The best thing you can do in an emergency situation is to see a doctor immediately. Below you will find common answers to the most asked questions about emergency eye care. When in doubt contact an emergency eye care provider right away. 


RMEC Emergency Line           Parkview Medical Center Emergency Room

1-800-934-EYES                       Address400 W 16th St, Pueblo, CO 81003

Phone(719) 584-4000


Address899 E Industrial Blvd, Pueblo West, CO 81007

Phone(719) 288-2100


Is Rocky Mountain Eye Center open?

Yes! We are open. However, we are limiting operational hours in hopes of protecting staff and patients in wake of the statewide requirements. We are operating in an emergency capacity and are closely following all CDC guidelines and recommendations for safe patient care in light of the virus.


When do I go to RMEC emergency services versus’ the hospital emergency room for urgent eye care?

See Rocky Mountain Eye Center for Emergencies Involving:

  • Pain or Redness of the Eye
  • Blood is Visible in the Clear Part of the Eye
  • Torn of Cut Eyelid
  • Foreign Object in the Eye or Under the Eyelid that will not flush out
  • Scratches
  • Objects in the Eye
  • Burns
  • Chemical Exposure
  • Blunt Injuries to the Eye or Eyelid
  • Eye Infections
  • Sudden Loss of Vision
  • New Floaters and Flashes
  • New Onset of Double Vision


Seek Emergency Eye Care Treatment from Emergency Rooms for:

  • Any Sudden Change of Vision Associated with Stroke Symptom such as Numbness, Weakness, and Speech Difficulty
  • Any Trauma Involving More that the Eye

Are RMEC doctors available 24 hours a day 7 days a week?

Yes through our on-call answering service 1-800-934-EYES.


Can emergency rooms treat eye emergencies?

Eye care providers like optometrists and ophthalmologists have a wealth of specialty knowledge and equipment needed to properly evaluate the eye addressing vision specific issues. Emergency rooms can evaluate and treat when circumstances warrant immediate care and refer back to RMEC as needed. 


What can cause an eye care emergency?

  • Blunt trauma
  • Puncture
  • Scratches
  • Chemical splashes
  • Thermal burns
  • High-energy particles
  • Sudden Change or Loss of Vision

The best way to protect your eyes is to wear protective eyewear in all appropriate situations, such as when working in construction or industrial factory setting. If at home be mindful doing yard work and playing sports.

If you need emergency eye care refrain from the following actions:

  • Rubbing Eyes or Applying Any Pressure to the Eye
  • Trying to Remove Foreign Objects Stuck in the Eye
  • Using Tweezers or Tools in Your Eye
  • Applying Medications to the Eye

What are most common eye infections that need emergency treatment?

  • Pink Eye can be caused from viruses like the common cold or other bacteria. It can spread by handling something that is already infected and then rubbing or touching your eye.
  • A stye is a painful lump that appear on the edge of the eyelid. Bacteria can get into an eyelid follicle and prompt the infection.
  • Uvetis infects the middle layer of the eye under the white section causing inflammation.
  • Corneal Ulcer is due to a poke or injury to the eye that allows bacteria, viruses, or fungus to enter the cornea of the eye. This can lead to serious eye problems and must be seen as an emergency.

What are the most common symptoms of eye infections that would require emergency services?

  • Redness or Swelling
  • Increased Sensitivity to Light
  • Gritty Feeling in the Eye
  • Discharge from the Eye
  • Itching or Burning
  • Excessive Tearing

Which patients with compromised health issues need to continue regular urgent care services?

  • Diabetes
  • Glaucoma
  • Macular Degeneration with Sudden Change in Vision
  • Injection for Patients with Diabetes, Macular Degeneration etc.
  • Emergency Care/Urgent Care Services

Do I have to be patient of Rocky Mountain Eye Center to use emergency services?

No, you are not required to be a patient of Rocky Mountain Eye Center to be seen for emergency care if you call during standard business hours. However, if you reach the on-call service after hours, you will be directed to the nearest emergency room and will have to be referred to our nearest center.

If I am not a patient of Rocky Mountain Eye Center but I am being seen for an emergency, what should I bring to my visit?

Please bring insurance card, photo ID, applicable co-pay and a list of medications.

Are there fees associated with emergency care? Will my insurance cover an emergency visit?

All insurances are different, but we are happy to bill your insurance for your visit. Any remaining balance not covered by your insurance will become the patient’s responsibility. Co-pays are required at time of service.

**SPECIAL NOTE: Please be advised, we currently are only able to process credit cards for emergency service payments for all patients. We apologize for the inconvenience.

What health screening should I expect during my visit?

Because of the COVID-19 virus, like all current healthcare facilities, you will be screened prior to entering the facility for emergency care. Your screening will include a temperature reading, mask distribution, and hand sanitizer cleaning.

Which RMEC locations are providing emergency care?

Patients will be asked to receive care at one of the following locations if a doctor deems they need to be seen.

All After-Hours and Weekend Emergency Services Must Call 1-800-934-EYES for an On-Call Ophthalmologist.


27 Montebello Road
Pueblo, CO 81001

Monday-Friday 8am-5pm


2509 Main Street 
Alamosa, CO 81101

Monday-Friday 8am-5pm Must Call Ahead

Canon City

901 Sell Avenue 
Cañon City, CO 81212

On-Call Only


515 E 1st Street
Salida, CO 81201

Monday-Friday 8am-5pm Must Call Ahead

Raton, New Mexico

1801 Hospital Drive
Raton, NM 87740

On-Call Only

If my glasses break is that treated as an emergency?

No, broken glasses are not considered an emergency. However, as long as we are capable, we will gladly order eye glasses, and make eye wear adjustments and repairs at our Abriendo location by appointment only.

Abriendo Office
711 W. Abriendo Ave. 
Pueblo, CO 81004

Monday-Friday 9-4 Must Call for Appointment

How To Reach Us:
Phone: (719) 544-9494

If I run out of contacts is that considered an emergency?

No, contact reorders are not considered an emergency. However, you can call our Abriendo location between 9-4 Monday-Friday to reorder for the time being. See phone number listed above.

What do I do if I need a prescription refilled?

Please call 1-800-934-EYES; Monday- Friday 8 am-5pm to obtain refill information.


What should I do if I had an upcoming routine appointment scheduled?

Until regulations for the COVID-19 virus improve, we will be rescheduling all routine and non-emergency appointments for a future date. We will never call you and request confidential patient information over the phone. You will be contacted however to select a new appointment date and time that works for your schedule.  We apologize for any inconvenience, but we appreciate your patience as we work together for the safety of our community.


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